Generally, within these reports, the negative perspective many news consumers (you and me) have of the media/journalism industry is dutifully recognized. However - and not surprisingly - journalists give themselves higher marks than they give the public they're ostensibly serving. They can't bear to fault themselves for these negative perspectives many of us news consumers hold of them.
Although multiple studies have found that few Americans "trust" the news media anymore, reporters insist with straight faces that they present important facts. So why won't news consumers trust journalists? Especially mainstream ones?
In other words, journalists don't see themselves as having the same job description the general public has for them. Which is a good recipe for miscommunication, right?
Then there's the problem of bias. It's extremely difficult to find any news outlet that isn't biased. Some left-wing and right-wing outlets don't even bother to hide their biases, and often, they let those biases over-rule literal facts. And again, there's this issue of complexity. Very little in life is as simple as we'd like it to be. Unfortunately, within this vacuum of grays, facts can get twisted into "spin", to support the overall perspective of the person or organization marketing the facts to their consumers. Forget the altruistic idealization of facts being neither right nor wrong; any good reporter knows that data is malleable relative to the overall product being sold. The more aggressive journalists are in marketing their overall product, the greater the risks of facts fading from black and white into gray. Hey, right-wingers have their tropes, and so do left-wingers, and tropes have to be fed.
And frankly, in this day and age, that's how many news consumers apparently want it.
Americans have come to love idolizing politics. Religion used to be "the opiate of the masses", but today, politics are the opiate. Political rhetoric gives a quick high. Politics provide an easy way to try and make sense of an increasingly complex, confusing, and frightening world. There have been far more perilous times in world history, but today, the Internet and social media have combined to bombard all of us with sensationalistic information from every corner of the planet. And a lot of that information is inaccurate, or outright false. Trouble is, many people can't be bothered to parse out fact from fiction. Many people are comfortable accepting information that solidifies their perceptions of reality. Very few of us enjoy having our sensibilities and values challenged. We don't seek information that destabilizes what we've already decided is right or wrong.
It's almost ethnocentric for any of us, no matter our political posture, to view our world today as being more dangerous or dreadful than it's ever been before. So what about the Plague, or the Inquisition, or the Dark Ages, or the Holocaust, for example. Sure, bad things are happening all around us - and depending who we are, even to us - but hasn't the human experience on this planet always been that way? Instead, Internet technology gives us the impression that crises imperil us like never before, and we are on the precipice of oblivion. Maybe we are, and maybe we aren't, but simply having to struggle with so much readily-available, demoralizing information isn't the best way to know for sure.
Nobody goes to journalism school with plans for a career creating ledgers of statistics. No, journalism schools teach students how to capture attentions, spin details, and convince, and manipulate emotions. Hey - I took two college journalism classes. And my take-away was that how information is PACKAGED can be more important than the information itself. Trouble is - partisans on both sides of the political aisle seem OK with this strategy. Few Americans actually are willing to break out of their preferred partisan cocoons and consider broader narratives that complicate what their chosen heroes are saying. And reporters fall into the same trap.
Blaming consumers for not trusting the broader journalism industry is mostly a smokescreen for avoiding this reality. If I could grade the media I once studied in college, I'd give it an "F" - but not for providing facts in an unbiased light.